Aetrai

Privacy Policy

Effective August 18, 2026 · A&P Studio LLC dba Aetrai · aetrai.support@gmail.com

A&P Studio LLC dba Aetrai ("Aetrai", "we", "us") runs this website, the Aetrai portal, and the AI receptionist, chat, texting, and marketing services we provide to local businesses. This policy explains what we collect, how it is used, who processes it on our behalf, how long we keep it, and the choices you have. It applies to visitors of aetrai.com, to businesses that buy from us, and to the people who contact those businesses through the systems we run for them.

What we collect

a. Contact and business details

When you fill in a form on this site, complete our client intake, book a call, request the free video, or start a chat, we collect what you enter — typically your name, business name, phone number, email address, and the details of what you asked about. If you arrived through a referral link, we record the referrer's code with your inquiry.

b. Communications

Calls to our demo line and to lines we run for clients are answered by an automated (AI) assistant and are recorded and transcribed. Texts to our numbers, emails you send us, and chats on this website or in the portal are stored, together with AI-generated summaries. Our automated assistants identify themselves as AI, and they are not a substitute for emergency services — in an emergency call 911, or call or text 988.

c. Portal content

If you are a client, your portal holds the leads, calls, tasks, notes, calendar items, and files you upload (where uploads are enabled), plus your conversations with the AetrAI assistant and the "memories" it keeps about how you like to work. You can review and retire memories from Settings → Memory in the portal; retired memories are permanently deleted after 30 days.

d. Closer / Copilot calls

Calls you place through the Closer or Copilot feature are recorded, transcribed, and scored by AI so you can review them. A recording notice is played to the person you call, except on calls to Michigan numbers; in every case you are responsible for any notice or consent owed to them under the laws that apply to you and to them.

e. Voice samples (Your Voice add-on)

If you add the Your Voice option, we collect the voice recordings and the spoken consent you provide and send them to our voice-synthesis provider to create a synthetic voice used only on your business's calls.

f. Billing and agreement records

Payments are processed by Stripe; we receive your name, email, plan, invoice history, and the last four digits and brand of your card — never the full card number. When you accept our client agreement at checkout we log the agreement version, the time, and the IP address and browser used, so we can show what was agreed.

g. Device and usage information

Our servers log IP address, browser type, the pages requested, and any campaign (UTM) tags on the link you arrived from. We use Vercel Analytics and Speed Insights, which are cookieless and aggregate. The portal sets one session cookie to keep you signed in, and the site sets one first-party cookie that remembers which campaign link brought you here so we can attribute your inquiry. We do not use advertising cookies or cross-site tracking.

h. Business information from public sources

For our Opportunity Feed we compile publicly listed business details — business name, city, phone number, website, and public listing signals such as review counts — from Google Places and public web pages, and provide them to subscribing clients as prospects. If your business appears and you would rather it did not, email aetrai.support@gmail.com and we will suppress it and add your number to our do-not-contact list, which our systems honor across every client.

How we use it

To respond to inquiries; to set up, run, and support the services a client bought; to route leads, calls, and messages to the right business; to bill and keep required financial records; to keep our systems secure and diagnose problems; and to send service-related communications. AI models process communications and portal content in order to answer, summarize, score, and draft on your behalf. We do not sell your personal information and we do not use it for targeted advertising.

Text messaging (SMS) and your consent

If you provide your mobile number and consent to receive text messages from us (verbally during a call, at checkout, or in writing), we use it only to send the messages you requested — such as appointment confirmations, requested follow-ups, and account or service notifications. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out and HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be sold, rented, or shared with any third parties.

Who we share with, and AI processing

We share information only with providers processing it on our behalf to run the services, with the businesses whose inquiries you sent (see the next section), and where the law requires. Currently those providers, by category, are:

These providers may change; we update this list when they do. Each handles data under its own terms. Retention on our side is described below.

Data we handle for our clients

When you call, text, or chat with a business that uses Aetrai, that business decides why your information is collected and how it is used — we process it on their behalf so they can respond to you. Contact that business first with questions about your information; if you can't reach them, email us and we will help them respond.

How long we keep it

We keep information for as long as the account it belongs to is active, or as long as we need it to provide the service, resolve disputes, and keep required legal and financial records. Some data is removed on a schedule: leads and tasks a client deletes sit in a trash for 30 days and are then permanently deleted; retired AetrAI memories are permanently deleted after 30 days; and our internal system-event log is trimmed to the last 30 days. Anything else is kept until you or the client asks us to delete it or the account is closed, subject to the records we must keep.

Children

Our services are for businesses and the adults who contact them. They are not directed to anyone under 16, and we do not knowingly collect information from children. If you believe a child has given us information, email us and we will delete it.

Your privacy rights

Depending on where you live you may have the right to know what personal information we hold about you, to correct it, to delete it, to receive a copy of it in a portable format, and to opt out of the sale of your personal information or its use for targeted advertising — we do neither. To exercise any of these rights email aetrai.support@gmail.com or call (248) 599-0123. We verify requests by confirming the email address or phone number on record; an authorized agent may act for you with your written permission. We respond within the time the applicable law allows (generally 45 days). If we decline a request, we tell you why, and you can appeal by replying to our decision — we will have a different person review it. We will not treat you differently for exercising these rights. To opt out of texts, reply STOP to any message.

Changes to this policy

When we change this policy we update the effective date above; for material changes we also notify clients by email or in the portal before they take effect.

Questions? Contact us at aetrai.support@gmail.com or see our Terms of Service.