Service Agreement

Who this is between

This agreement is between A&P Studio LLC, doing business as Aetrai (“we,” “us”), and the business signing up (“you”). It starts the day you complete checkout and continues month to month until either of us ends it.

By checking the box at checkout you're confirming you're authorized to enter this agreement on behalf of your business.

What we provide

We provide the services you select at checkout — which may include an AI voice receptionist, missed-call text-back, website chat, an AI CRM dashboard, a website with local SEO, ads management, and optional add-ons. Your selections and prices are shown on your receipt and in your billing page.

We'll configure your services, train the AI on the business information you give us, and keep the system running. We may improve, update, or change how a service works over time, as long as we don't materially reduce what you're paying for.

Our services assist your business — they do not replace your judgment. The AI can make mistakes: it can mishear a caller, capture a detail wrong, or answer a question imperfectly. You're responsible for reviewing the work product and for the decisions you make from it.

What we need from you

Accurate business information — services, pricing, service area, hours, and booking rules. The AI is only as good as what you tell it.

Timely access to any accounts we need to do the work (for example your Google Business Profile, ad accounts, or calendar). You keep ownership of those accounts; you're granting us permission to work in them on your behalf, and you can revoke that permission at any time.

That you use the services lawfully: no unsolicited calls or texts to people who haven't consented, nothing misleading, nothing that violates telemarketing, privacy, or advertising rules that apply to your business.

Money

Your monthly fee bills automatically on the same day each month to the payment method on file. One-time setup fees, where they apply, bill with your first invoice.

If you start on a free trial, nothing is charged during the trial. Your first payment — setup plus the first month — bills when the trial ends, unless you cancel before then.

Ad spend is separate. If we run ads for you, our management fee is what you pay us; the advertising budget is paid directly to Google or Meta from your own account.

If a payment fails we'll try again and let you know. If it stays unpaid we may pause your services until it's resolved. Fees already paid aren't refunded when you cancel mid-month, and we don't pro-rate partial months.

We may change prices with 30 days' notice. If a price change doesn't work for you, you can cancel before it takes effect.

Fair use

Plans include generous usage limits published on your plan page — for example included call minutes and AI assistant usage. These exist to keep the service affordable for everyone, not to nickel-and-dime you.

If your usage runs well past the included amounts, we'll contact you to discuss a plan that fits before charging anything extra. We won't bill overage without telling you first.

Cancelling

There's no contract term and no cancellation fee. Cancel any time from your billing page or by emailing us; your services run through the end of the period you've already paid for.

We can also end this agreement with 30 days' notice, or immediately if the services are being used unlawfully or a payment goes unresolved.

When it ends, you keep your data — we'll provide an export of your leads and call records on request within 30 days. You keep your own accounts, your domain, your phone number, and your ad history. Anything we license from a third party on your behalf ends with the service.

Your data

Your business data and your customers' data belong to you. We process it to run the services for you, and we handle it as described in our Privacy Policy.

We don't sell your data, and we don't sell your customers' information.

Calls handled by the AI may be recorded and transcribed so you can review them. Recording laws vary by state and it's your call whether and how to disclose recording to callers; tell us what disclosure you want the AI to give and we'll configure it.

We may use anonymized, aggregated statistics — never anything identifying you or your customers — to improve the services.

Text messaging

If your plan includes texting, you're responsible for having proper consent from the people you message, and for honoring opt-outs. We build STOP and HELP handling into every messaging flow.

Carrier registration (10DLC) is required before business texting can run. We'll walk you through it, but the registration is filed in your business's name using your information.

Voice cloning (only if you add “Your Voice”)

If you add the Your Voice option, we create a synthetic version of your voice from a recording you provide, and your AI receptionist uses it on calls.

By adding it, you confirm the voice in the recording is your own — or that you have written permission from the person whose voice it is — and you authorize us and the voice technology providers we use to create and use that synthetic voice for your business's calls.

You can revoke this at any time by cancelling the add-on. When you do, we stop using the cloned voice and request its deletion from our voice provider, and your AI falls back to a standard voice.

We'll never use your cloned voice for anything other than your own business's calls, and we'll never license it to anyone else.

Results

We don't guarantee specific results — not a number of leads, not a ranking position, not a revenue figure. Anything we've shown you about another client's results is that client's actual experience, not a promise about yours.

What we do commit to: the services work as described, and if something breaks we fix it.

Liability

We provide the services with reasonable care, but they're provided as-is without other warranties.

Neither of us is liable to the other for indirect or consequential damages — lost profits, lost business, that kind of thing.

Our total liability for any claim is limited to the amount you paid us in the three months before the claim arose. Nothing here limits liability that can't legally be limited.

The small print

This agreement, together with our Privacy Policy, Terms of Service, and SMS terms, is the whole agreement between us.

We may update this agreement; if we make a material change we'll give you notice and you can cancel if you don't accept it. Your accepted version is recorded with the date you accepted it.

This agreement is governed by the laws of the State of Michigan, and any dispute will be handled in the state or federal courts located in Oakland County, Michigan.

Neither of us may transfer this agreement without the other's consent, except as part of a sale of the business.